Basic Monitoring – Signals, which may be alarm signals or supervisory (low battery, AC Power failure, scheduled test) are transmitted over telephone lines or cellular services and decoded and transferred to the Millennium computer system and, if so programmed, are brought to the attention of an Operator, who follows the directions programmed for the client notifying police or fire authorities and/or the client’s “Emergency Call List.”
“Open Close Monitoring” – This service consists of programming the alarm panel to transmit a special signal (“Open” upon disarming and “Close” upon arming). Our computers are programmed according to a schedule requested by the client. Should the “closing” time pass and no “close” signal be received, the computer alerts the Operator, who calls the premises and/or the Emergency Call List to determine when the premises will be armed. The computer is reset to look for that new time.
Following a premises being armed, the disarming of the system before the scheduled opening time send an “Open” signal which alerts our Operator. We call the premises or the Emergency ‘Call List to verify who has opened off schedule and reset the computer to look for the subsequent arming.
“Auto-Arm” Service” – Some control panels are programmed to automatically arm themselves at a pre-programmed time if the system has not been armed by the client. When this feature is selected by the client, we require “Open Close” monitoring service in order to verify the alarm panel is properly following the desired schedule and that the system is auto arming.
“Arm/Disarm Record” – Some clients do not feel their security needs are high enough they need us to verify the system is armed nor to verify who enters the premises after hours nor to verify such persons re-arm the system. But they want a printed report of who armed, who disarmed the system and when these events took place. For such clients we record the events and mail them a report weekly.
Verifying Alarms – It has become standard practice in the industry for an Operator to call the premises to see if the client has accidently activated the alarm, thereby preventing a “false” dispatch. We will do this for our clients; but feel it is a safer and more secure procedure for the client to call us should he activate the alarm accidentally. This provides for faster police response and does not place the client at risk should a criminal be at the scene when we call.
Partitions – Some control panels can be configured so the single panel operates as if it were two.
Elevator Monitoring – Elevators are equipped with a special phone which “rings down” to a pre-programmed telephone number. Should a person in the elevator pick up the phone, our Operators answer and create an alarm condition in Millennium and notify designated people to “rescue’ the person trapped.
Fire Alarms – Fire alarms are scheduled to send an automatic communications test daily, usually in the evenings. If we fail to receive the test the computers generate an “alarm” to the Operator to take appropriate action, notifying the client and our Service Department.
Fire Signals – Codes require that fire alarm signals be “immediately re-transmitted to the fire department.” Any exception to this procedure must be approved by the local Authority Having Jurisdiction (Fire Marshall or Fire Chief).
The Central Station Alarm Association (CSAA) has announced that The Protection Bureau has achieved the prestigious CSAA “Five Diamond Certification.”
This certification testifies that 100% of their central station operators have achieved proficiency and certification by passing the CSAA Central Station Operator Training Course Level I. This course covers all phases of central station communications. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas. In order to achieve the “Five Diamond Certification,” each operator must have demonstrated proficiency in communications with Emergency 911 centers in several areas.
There are approximately 2,700 central stations in the United States. Of this group, fewer than one hundred central stations have achieved the “Five Diamond Certified” status.
Basic Monitoring – Signals, which may be alarm signals or supervisory (low battery, AC Power failure, scheduled test) are transmitted over telephone lines or cellular services and decoded and transferred to the Millennium computer system and, if so programmed, are brought to the attention of an Operator, who follows the directions programmed for the client notifying police or fire authorities and/or the client’s “Emergency Call List.”
This certification testifies that 100% of their central station operators have achieved proficiency and certification by passing the CSAA Central Station Operator Training Course Level I. This course covers all phases of central station communications. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas. In order to achieve the “Five Diamond Certification,” each operator must have demonstrated proficiency in communications with Emergency 911 centers in several areas.